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How Avizio secured its cash flow and said goodbye to survival mode

As a service company that commits to paying its experts right after their mission, Avizio faced major cash flow challenges. This is putting a strain on the company’s working capital. Avizio’s CEO, Henri, chose Upflow to solve this and help create a scalable business model.

Henri de Lorgeril

CEO

81%

Less time on cash collection*

50%

DSO reduction*

*after 6 months.

Before Upflow

Since Upflow

Strained operating budget

Working capital is no longer an issue

Multiple payments falling through the cracks

100% of cash collection time is focused on at-risk payers

Cash collection caused friction on customer relations

Cash collection enhances customer relations

Mission statement

Avizio, is an HR consulting group that accompanies the growth of companies with their HR and People challenges. Avizio offers a range of services: talent acquisition of middle to top managers, part-time HR missions, employer brand agency and mentoring and assessment.

FTEs

1-50

Industry

Human Resources and Consulting

HQ location

Paris, France

Stack integrated with Upflow:

Quickbooks Online

“Cash flow is key to our business model. Simply put, we can’t afford to let payment collection drag on”

Before using Upflow, Avizio’s working capital was a primary concern. Fast payment collection was essential to pay their network of advisors on time.

Even with nearly €1m in cash out at all times the company is serene and confident thanks to Upflow. “This is clearly significant, but we are now in control of our working capital, not the other way around”.

Thanks to their collaboration with Upflow and their finance manager Stéphanie, this is no longer an issue: she now has clear visibility on how much money is out, where it is, and when it will most likely be collected. Upflow allows her to properly forecast her cash collection and report this to her now zen C-level.

Upflow was exactly what we needed: I couldn’t handle cash collection anymore, and improving our cash flow had become vital for us.

5.3 less time spent on cash collection with nothing falling through the cracks anymore

Before Upflow, Avizio’s cofounders were in charge of cash collection. And, they quickly realized (1) how time-consuming it was and (2) that the process needed to be streamlined. Upflow successfully solved both of these issues.

Yet, they recruited Stéphanie so that she would handle cash collection. They decided to go back to spreadsheet mode: “It won’t be a problem”, it would only take some time.

But some time quickly became a lot of time: as the company grew, Stéphanie became overwhelmed: “My calendar was bursting with notifications”.

That’s when Upflow came back to the rescue, to Stéphanie’s relief. She now spends 1.5 hours a week on cash collection, when she would spend 8 hours with her previous process. “Not including, the mental load…”

I know everything I need at a glimpse about each client. That… is very cool!

Safeguarding customer relations throughout the payment process

Stéphanie had devised a process to avoid antagonizing the customers as much as possible. Yet, “when you don’t have time and your cash flow position gets too low, you can grow impatient”.

With Upflow, they easily reproduced this process for each business unit and even improved it. Since all of their customer contacts are very busy people, Upflow makes it easier for them with a wide range of communication channels.

And thanks to the real-time integration with Quickbooks, Stéphanie no longer runs the risk of asking for a payment that has already been made.

Stéphanie's take on AR

  • Prioritize: You can’t do it all by yourself. So focus your time on at-risk accounts and automate the rest

  • Don’t give up: Most clients have no problem paying. But for the others, you have to keep trying

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