How Staffmatch saves 35 hours per month with a truly multi-channel collections strategy
Staffmatch, a leading temporary employment agency, significantly streamlined its collections process and improved efficiency by implementing Upflow.
Cécilia Côny
Customer Service & Collection Manager
35 hours
saved per month, thanks to 2000 automated actions in Upflow
300
letters sent annually, in the click of a button, as part of a true multi-channel collections strategy
5 years in
Upflow is as a central hub for Staffmatch’s finance team
Mission statement
Staffmatch is the next generation interim and temp agency revolutionizing the market
FTEs
330
Industry
Staffing Agency
Offices
37 offices throughout France
Stack integrated with Upflow:
In-house accounting system
Before Upflow: A manual and time-consuming process
Prior to adopting Upflow, Staffmatch relied on a manual dunning process that was both time-consuming and error-prone. As a temporary employment agency, Staffmatch's business model involves rapidly matching temporary workers with client companies, often on short-term contracts.
This rapid turnover and reliance on timely payments to compensate temporary workers necessitates a robust and efficient collections process.
Cécilia Côny, Customer Service and Collections Manager at Staffmatch, explained, "We lacked direct visibility into the status of customer accounts and often struggled to maintain a consistent reminder schedule."
This manual approach was not only inefficient but also risked overlooking important follow-ups, which could have significant financial implications for Staffmatch.
We lacked direct visibility into the status of customer accounts and often struggled to maintain a consistent reminder schedule.
Improved process, visibility and customer relationships with Upflow
Upflow's intuitive platform offered a comprehensive solution to Staffmatch's challenges. By automating routine tasks and providing real-time insights, the tool has enabled the company to:
Streamline finance operations: Automating 2,000 reminders per month has saved Staffmatch an estimated 35 hours per month, allowing their team to focus on more strategic tasks. Those automated reminders have been part of a truly multi-channel strategy, which has also included the automated sending of around 300 regular and registered letters per year.
Enhance visibility into Accounts Receivable: Upflow's centralized dashboard provides a clear overview of overdue balances, DSO, and payment trends, enabling Staffmatch to identify potential issues early on. “The dashboards and analytics enable me to monitor our progress and the objectives set internally, and to identify the periods with the most movement and those with the most fluctuation”, noted Cécilia. “The real added value lies in being able to be more productive by anticipating situations ahead of time that might be on the way to turning into bad debt - and doing something about them”.
Improve customer relationships: By sending timely and personalized reminders, Staffmatch has strengthened its relationships with customers while maintaining a professional and efficient approach. “Our debtor customers now receive our reminders at regular intervals. And the way in which reminders are scheduled, and the content of these reminders, has allowed us to establish a consistent dialogue with our customers around payment.”
Reduce costs: Upflow's automation capabilities have reduced the need for additional staff, leading to significant cost savings. “By using Upflow, we've optimized our resource allocation. We've reduced the need for additional staff, allowing us to allocate our resources more strategically. This helps us justify hiring decisions based on real needs, rather than simply to manage increasing workloads.”
The way in which reminders are scheduled, and the content of these reminders, has allowed us to establish a consistent dialogue with our customers around payment.
Empowering a multi-channel approach to effective collections
Staffmatch leverages Upflow's multi-channel capabilities to tailor their communication strategy to each customer's preferences. By combining email, phone calls, and physical mail reminders, they ensure maximum visibility and impact.
Cécilia highlighted the importance of a balanced approach: "Successful reminders are more about quality than quantity. The main strength of a multi-channel strategy is to remain visible to the customer in a number of different ways, which we’ve seen increases the chance of getting through to the right person promptly.”
Successful reminders are more about quality than quantity.
From reactive to proactive in cash collection
Upflow has transformed Staffmatch's approach to cash collection, shifting the focus from reactive to proactive. The platform's automation capabilities, such as one-click reminders, have significantly reduced the time spent on routine tasks, freeing up valuable time for the collections team.
This newfound efficiency has enabled Staffmatch to adopt a more proactive approach to collections. The team can now anticipate future payment deadlines, identify potential issues early on, and take immediate action to resolve disputes. By proactively addressing these challenges, Staffmatch has improved its cash flow and reduced the risk of bad debts.
Moreover, the increased efficiency has allowed Staffmatch to empower its team members. With more time to focus on strategic tasks, the team can develop their skills, take on new challenges, and contribute to the overall growth of the organization. This has led to a more motivated and engaged workforce, further enhancing Staffmatch's ability to effectively manage its collections process.
Finance Teams
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